Returns and Refunds
At The Glow Lounge, we take great care to ensure that our custom spray tan service meets the highest standards. We strive to provide you with a satisfactory experience. However, please be aware that we do not offer refunds for our custom spray tan service. We believe in addressing any issues you may encounter through alternative means, such as resprays or providing product recommendations.
If you are not completely satisfied with your spray tan, please contact us within 24 hours of your appointment. We will assess your situation and may offer a respray to address any concerns.
1.2 Product Recommendations
Our experienced technicians will provide you with product recommendations to help maintain and enhance your spray tan results. We encourage you to follow these recommendations for the best outcome.
2.Skincare Retail Products
We offer skincare retail products for sale. Our refund and exchange policy for these products is as follows:
2.1 Faulty Skincare Products
If you receive a skincare product that is faulty or damaged, we will exchange it for the same new product. Please contact us within 5] days of receiving the faulty product to arrange for an exchange.
2.2 Unopened Skincare Products
If you purchase a skincare product from The Glow Lounge and decide that you no longer want it, you may request a refund or return within 30 days of the purchase date, provided that the product is unopened and in its original packaging. To initiate a refund or return, please contact us with your purchase details, and we will guide you through the process.
If you have any questions or concerns about our refund and return policy, please contact us at:
We value your satisfaction and will work diligently to address any issues you may encounter with our services and products. Our primary aim is to ensure that you have a positive experience with The Glow Lounge.